Veeam license11/9/2022 ![]() Such as the requirement that MSP continues managing the deployment on an ongoing basis to remain the primary user of the rental license, so please read those responses too. ![]() There're some more details in the adjacent sub-thread coming from my original post, with some quotes of important wording. However, from Veeam rental licensing policy perspective, all these actions are still big and grey "secondary use" area, and not a violation of EULA. Now, it's a little bit confusing for me how in your scenario MSP is able to guarantee SLAs and successful backups when the customer is allowed to directly configure and manage jobs on their own, because it's not hard to mess up the installation when you don't know what you're doing - either by making backup infrastructure configuration changes, or by starting to protect more workloads than the provided hardware can scale too, or by using wrong settings for newly created jobs, or by simply disabling existing jobs. The fact that customer has access to the console and is able to perform some tasks does not matter, as this is classified as "secondary use". ![]() ![]() In your example, MSP provides a fully managed backup offering to the customer: everything from hardware and configuration to backup SLAs and support, which makes them the primary rental license user. No, that would not be a violation of the EULA. ![]()
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